Job Description

Job Description

Duties and Responsibilities:

• Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.
• Apply strong problem-solving, troubleshooting and data management skills
• Set and reset expectations clearly and be an excellent communicator both verbally and in writing.

Required Qualifications:

• Exceptional communication and follow up skills with a strong attention to detail
• Must be proficient with, and adopter of new technologies
• Takes ownership and proactively addresses challenges and opportunities
• Creative team player
• Ability to work both independently and collaboratively in a fast-paced environment
• Track record as an enthusiastic team player with proven ability to prioritize and multi-task

Preferred Qualifications:

• Experience in the HCM or benefits sector preferred but not required
• Bachelor’s degree or equivalent experience required
• 3+ years in a customer support or implementation type role preferred
• Knowledge of Open Enrollment, EDI files, Benefits Administration, Insurance, Payroll preferred but not required

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