Customer Service Representative Job at Net2Source (N2S), Hartford, CT

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  • Net2Source (N2S)
  • Hartford, CT

Job Description

Job Description

Job Title: Customer Support Representative – Insurance & Annuities

Location: Hartford, CT (Hybrid – 4 days onsite, 1 day remote)

Employment Type: Long-Term Contract to Hire

Position Overview

We are seeking a motivated Customer Support Representative with a background in insurance and annuities to join our client’s team. The ideal candidate will have 1–2 years of customer support experience , strong communication skills, and proficiency in Salesforce CRM . This role requires working closely with clients to resolve inquiries, provide policy and product support, and ensure an excellent customer experience.

Key Responsibilities

  • Provide timely and professional customer support for insurance and annuity products.
  • Handle inbound inquiries via phone, email, and CRM system, ensuring accurate issue resolution.
  • Use Salesforce CRM to manage cases, track interactions, and update customer records.
  • Collaborate with internal teams to escalate complex issues and ensure follow-up.
  • Assist customers with policy information, transaction requests, and general product guidance.
  • Maintain compliance with company policies and regulatory guidelines.

Required Qualifications

  • 1–2 years of customer support experience (insurance and annuity background required).
  • Proficiency in Salesforce CRM for case management and customer interaction tracking.
  • Strong communication and problem-solving skills.
  • Ability to work in a hybrid model (4 days onsite in Hartford, CT).
  • Detail-oriented with strong organizational skills.

Preferred Skills

  • Knowledge of insurance/annuity products and terminology.
  • Experience in contract-to-hire or fast-paced support environments.

Contract Details

  • Duration: Long-term contract with potential for hire.
  • Location: Hartford, CT (Hybrid – 4 days onsite).

Job Tags

Contract work, Long term contract,

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