Job Description
Customer Service Representative
· Start Date: 9/29
· Location: Phoenix, AZ 85021
· Onsite for first 10 weeks – role then moves to mostly remote (onsite 1x per month)
· Need to be available Monday-Wednesday during week of Thanksgiving
Pay: $20.50 per hour W2
Duration: 6 months to start; extendable role
· Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
· Answer a diverse and high volume of health insurance related customer calls and correspondence daily.
· Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, programs, provider networks, etc.
· Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
· Document and record facts in regard to inquiries and correspondence by updating files and system.
· Demonstrate and maintain current working knowledge of the required systems, procedures, forms and manuals.
Requirements:
· Background: 1 years of experience in any of the following (claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field)
· Technical: MS Office, data entry, 30-35 WPM
· Education: High-School Diploma required; associate degree or higher preferred
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company. The Fountain Group “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r\n\r\nBrowse our website below for additional information on our company.\r\n\r\nThe Fountain Group\r\n\r\n“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
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