Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to the World of Whirlpool, a unique and innovative closed-market facility nestled in the heart of Chicago. Operating as a dedicated Training and Conference Center, our purpose revolves around supporting the Sales Enablement team for Whirlpool Corporation. Situated within our building, the 8th floor is transformed into a state-of-the-art showroom, featuring 11 fully functional kitchens. This remarkable space serves as a hands-on training ground for trade partners, including sales representatives from renowned companies such as Home Depot. In 2010, Whirlpool made a strategic decision to create its own showroom floor, eliminating the need to transport appliances to trade shows. At Pyramid Global Hospitality, our role is pivotal in supporting this endeavor. We provide comprehensive hospitality services, including housekeeping, food and beverage offerings, meticulous event setups, and overall operational support. We take pride in our role as creators, seizing the opportunity to foster a heart connection in the training and sales process. Join us at the World of Whirlpool, where innovation meets hospitality, and where every detail is crafted to enhance the learning and sales experience.

Overview:

What a great opportunity to lead the exceptional team at the World of Whirlpool in vibrant downtown Chicago!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

The General Manager at the World of Whirlpool is a mentor and resource to the Leadership team, possessing excellent supervisory skills, the ability to effectively manage groups of people and multi-task. In alliance with the Whirlpool standards provided, the General Manager leads the team to produce outstanding hospitality while ensuring that company resources are fully utilized to achieve the objectives. This position will also establish, with the property owner, a credible approach to management for the property. 

Leadership:

• Maintain a positive work environment at the World of Whirlpool by building an outstanding team of the best talent, leading and inspiring all associates to work to their highest capabilities in order to achieve the highest possible standards and holding the team accountable for results.
• Ability to work with Whirlpool staff on a daily basis; understanding their vision and expectation for the World of Whirlpool while leading the team in successfully fulfilling that expectation.
• Keeping the Pyramid Home Office and Whirlpool (owners) informed of important decisions, progress, etc. on a regular basis.
• Maintain an atmosphere within the property that encourages an exchange of information, continuous improvement and builds rapport between employees and management.
• The ability to work in an environment with constant change, while being creative in the approach to problem solving, offerings, etc.
• Implement and support programs to enhance product and service at AAA four-diamond service /operation.
• Direct programs for training and development to enhance the member and guest experience and ensure communication methods are in place for guest recognition and preferences.
• Lead and achieve the annual plan, to include the operating budget, capital budget, and associate plan.
• Ensure the Planning Meeting maintains excellent communication with the property operating departments and Whirlpool with weekly resume meetings and regularly scheduled BEO meetings.
• Develop capital recommendations to improve property operations. Direct program to ensure all Guest/Associate safety and health requirements are met.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Qualifications:

To succeed in this role, you should have:

• Minimum three years of General Manager experience at a Conference or Catering Center or Conference Hotel, required
• Minimum three years of experience with revenue and profit generation and profitability for a Conference Center or Conference Hotel, preferred
• Record of success in effectively mentoring/growing staff members
• Must have strong organizational skills and impeccable attention to detail
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, experience desirable.

#keyexec

Compensation Range: The compensation for this position is $150,000.00/Yr. - $170,000.00/Yr. based on qualifications and experience.

Job Tags

Local area, Worldwide, Home office,

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