Job Description

Job Description

Supply Chain 3PL Account Manager

Locations : Charlotte NC

Join a dynamic team of global logistics professionals with decades of experience across the supply chain. This role offers a vibrant environment with diverse, challenging opportunities for career-driven individuals like you to grow and make an impact as a Supply Chain 3PL Account Manager in our expanding U.S. operations.

Why This Role is for You

As a Supply Chain 3PL Account Manager, you’ll take ownership of key accounts, leveraging your 3PL expertise (from either the provider or customer side) to deliver exceptional service and drive continuous improvement. This role empowers you to build strong relationships, showcase your analytical and interpersonal skills, and make a tangible difference in optimizing supply chain operations for global customers.

What You’ll Do

• Lead Account Execution : Manage all aspects of account operations, ensuring alignment with customer-specific standard operating procedures (SOPs) and account management plans.
• Build Strong Relationships : Engage regularly with global customers and internal teams, using your exceptional presentation and interpersonal skills to foster trust and collaboration.
• Drive Operational Excellence : Champion process improvements, ensure SOP compliance, and maintain high-quality service delivery to meet customer expectations.
• Analyze and Innovate : Conduct root cause analysis, develop key performance indicators (KPIs), and implement proactive solutions to minimize service disruptions and enhance customer satisfaction.
• Create Value : Identify opportunities to grow revenue through new and existing business, while executing strategic initiatives to deliver long-term value.
• Leverage Technology : Utilize advanced platforms for workflow management, business intelligence, and customer reporting, including preparing and leading Quarterly Business Reviews (QBRs).
• Collaborate Globally : Participate in discussions to share and adopt best practices, contributing to a culture of continuous improvement.
• Troubleshoot and Optimize : Handle EDI issue resolution, monitor service levels, and ensure compliance with operational, regulatory, and administrative standards.
• Manage Resources : Oversee resource and equipment planning to ensure efficiency and measurable outcomes.

What You Bring

• Experience : A Bachelor’s degree in Logistics, Supply Chain, International Business, or Project Management, or equivalent experience (minimum 5 years).
• Analytical Skills : Strong quantitative abilities with advanced proficiency in Microsoft Excel (formulas, VLOOKUP, and other advanced functions) and the ability to transform data into compelling PowerPoint presentations.
• Tech Savvy : Comfortable with Microsoft Office Suite; familiarity with workflow management platforms (e.g., Infor Nexus) is a plus.
• Interpersonal Excellence : Exceptional communication skills to engage professionally with colleagues, vendors, and customers at all levels.
• Problem-Solving Mindset : A proactive, analytical thinker with a passion for driving improvements and delivering results.

Why You’ll Love It

This role offers you the chance to take ownership of high-impact accounts, collaborate with global teams, and grow your career in a fast-paced, supportive environment. You’ll have the opportunity to leverage cutting-edge tools, drive innovation, and build meaningful relationships while advancing your expertise in supply chain management.

Ready to make a difference? Apply now to join a team that values your skills and passion for logistics excellence!

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