Job Description
Requisition No: 859357
Agency: Children and Families
Working Title: PERFORMANCE IMPROVEMENT ANALYST - 60059406
Pay Plan: Career Service
Position Number: 60059406
Salary: 55,000 - $65,000 /yr
Posting Closing Date: 09/03/2025
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PERFORMANCE IMPROVEMENT SPECIALIST - 60059406
Department of Children and Families
Office of Quality and Innovation
Open Competitive
Anticipated Salary: $55,000 - $65,000 /yr (Career Service)
Salary: Based on qualifications and experience. Current employees will be compensated in accordance with the DCF salary policy.
Preference will be given to candidates in Leon County.
- *This is not a remote position. The selected candidate must work from a DCF office.**
- *This position requires occasional (20% - 30%) statewide travel.**
What YOU will do:
The Department of Children and Families' Office of Quality and Innovation serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The Performance Improvement Analyst plays a key role in improving the quality-of-service delivery through structured improvement activities designed to ensure that the Department is providing optimal service to our customers, both internal and external.
The Performance Improvement Specialist will have the opportunity to help improve organizational quality, working with internal staff and external partners to develop, implement, and monitor improvement strategies aligned with state and federal goals.
How YOU will make an impact:
Leading or supporting performance improvement projects and initiatives across social service programs utilizing DMAIC, PDCA, or other strategies.
Analyzing program and performance data to identify trends, root causes, and areas for improvement, and sharing that information to encourage improvement initiatives.
Collaborating with program staff to develop performance metrics, dashboards, and monitoring tools.
Preparing detailed reports and presentations for internal and external stakeholders.
Assisting in developing and implementing program improvement and/or corrective action plans in response to monitoring, reviews, or performance challenges.
Support organizational learning by promoting best practices and training staff on improvement methods.
Qualifications: Bachelor's degree or four years of experience in social services preferred;
Three or more years of experience in program evaluation, performance improvement, quality assurance, or a related area;
Six Sigma Green Belt required; Black Belt preferred;
Ability to use advanced data tools such as Excel, Power BI, or statistical software;
Excellent communication and collaboration skills, including a high degree of emotional intelligence and proficiency in written and verbal communication;
Knowledge. Skills, and Abilities:
Systems Thinking: Ability to understand how units within the Quality Office interconnect to drive improved client outcomes.
Facilitation Skills: Ability to lead group discussions, meetings, and decision-making processes effectively, encouraging participation and managing the collection of information.
Data-Driven Decision Making: Skill in interpreting data to influence strategy, improve performance, and guide analysis.
Communication: Ability to simplify complex information into clear, actionable insights.
Collaboration: Talent for identifying the right stakeholders, fostering cross-functional cooperation, and leading through influence-even without direct authority.
Professionalism and Integrity: Commitment to DCF's mission and values, coupled with enthusiasm for celebrating team successes
Detail-oriented and able to thrive in a fast-paced, agile work environment.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location: State of Florida
Job Tags
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